Faceplates | Cell Phone Covers | Phone Accessories | Bluetooth

We do not ship internationally because we cannot track them.  If you live outside the United States or Canada, you can use our payment option of sending money order in USD. If you choose to order by mail, you order at your own risk.  We have not had a lost package outside the US since 1999.  We accept only US issued credit cards.  Because of increased fraud, and not being able to track packages outside the United States, we no longer accept any credit cards not issued by a USA bank and do not ship internationally. 

However, if you have someone in the USA that can ship items to you, we have done this for customers outside the USA.  Our responsibility for the product is only to the USA person/company here in the USA.  Your personal transit or people who send you items are responsible to get the items to you.  We cannot track shipments to Canada without using Express Mail, which is very expensive.  Therefore,  if you do not receive the item we will not responsible.  We have not experienced any lost packages to Canada. 

You will receive an e-mail shortly with your "shop order".   It is confirmation of what you ordered. 

We will process your credit card for approval within 24 hours using  PayPal Website Payment Pro that accepts paypal and credit cards or Authorize.net Virtual Terminal.  If you are approved you will get an e-mail of the approval from PayPal Website Payment Pro that accepts paypal and credit cards or Authorize.Net.  If payment using PayPal is not made within 24 hours then your order will be cancelled and products returned to inventory.  The e-mail from Authorize.Net will not have your "ship to address" or the products you ordered.  Your "shop order" will show a different "ship to" address if you wanted it sent to a different address other than your billing address.

If you are not approved we will contact you by e-mail or telephone to get the information needed to complete your order.

We use the USPS to ship orders.  When we create the label for your order you will get a notice of "Delivery Confirmation" showing that we have electronically entered a delivery confirmation for your order.  This is NOT a tracking number.  It is scanned when shipped at our post office and is not scanned again unitl your post office scans and delivers the package to you. 

PLUS NOTE:If you give us the wrong shipping address and the package is returned to us, we will charge your card for re-shipping the package to the correct shipping address.

Please allow ample time for your order to arrive to your location from rural Oklahoma before inquiring.

Oklahoma residents must choose the United States/Oklahoma tax option.  If you do not, we will add that amount to your credit card prior to shipping.

If we receive duplicate orders for the SAME product(s) before the transaction is settled, we void out the second order and your card will only be charged once.

If an item is not available, you will be contacted with an option to wait a few days, replace it with another item or to be issued a refund. We make every effort to have adequate stock to fill all orders.

FREE items you qualified for are free only if you keep enough product to stay qualified.  If you return product and not the free items and you fall below the qualified amount then the free item will be substracted from your credit or refund. 

RETURN POLICY

Please allow sufficient time for your order to reach your location from Oklahoma before inquiring.  We use the USPS mail with Electronic Delivery Confirmation.  That means the package is shipped on the day of the confirmation and IS NOT scanned again until it reaches your post office. 

IMPORTANT:  If you live in an apartment or have it shipped to a different location i. e., office building and you see that the package has been scanned as delivered, you must contact the building manager, post person who delivers your mail and post office BEFORE contacting us.  If the package is too big to fit into your mailbox, or the office building is closed (USPS delivers mail on Saturday) the post person may leave you a notice that you need to pick up a package or have it delivered when you are home.  Please call your post office before contacting us.  All packages have been found when it is scanned as delivered.  They are 99% at the post office or building management.

If you cannot find it after 2 weeks, please e-mail us at customerservice@akcessories.com and we will put a trace on our end.  You will NOT lose your products.  If the package cannot be found at your post office or building and our post office trace cannot find the package, we will get your product to you.  Please be patient, we try hard to satisfy customers.

If you have a problem with your order please contact us by e-mail at: customerservice@akcessories.com . 

We need the following information included in the e-mail so we can look up your order:

Date you ordered.

• E-mail address you used when you ordered.
• Name of person who placed the order.
• Name of person the product was shipped to (if different).

We will get back to you as soon as possible.  Our office hours are: 10 AM - 5 PM Monday - Friday Central Time.  We usually answer e-mails before and after those hours.

Any item can be returned for refund if unused, in original packaging, and returned within 30 days of purchase.  A 15% restocking fee will be subtracted from your refund. 

Any item(s) can be exchanged upon receiving the item(s) back to AKcessories.  We will ship out your exchange the following business day.  Exchanged items cannot be re-exchanged or returned for refund.All clearance items are new, overstocked items.  They are inspected to make sure they are not broken and have no major flaws, but are NOT assembled.  The prices on clearance items are at or  below our cost. They are discounted to move the inventory.  No returns or exchanges will be accepted for any clearance items.

After 30 days no refund or exchange will be given.